Thank you for choosing us for your website support needs. To ensure clarity and mutual understanding, we outline below the services included within the scope of our standard support, along with services that are considered out of scope and may incur additional charges.
Our standard support covers all server-related issues at no additional cost. This includes, but is not limited to:
For services not included in our standard support package, the following rates will apply:
These rates apply to the following out-of-scope services:
For any out-of-scope support works, we will provide an estimate of the hours required and seek your approval before commencing work. Invoices for additional support services will be issued upon completion of the work and are payable on receipt. By submitting a support ticket, you acknowledge and agree to the terms outlined above. We are committed to providing you with exceptional service and support. If you have any questions about these terms or need further clarification, please do not hesitate to contact us.
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